Refund Policy

All payments made to VERBXAI for subscription plans or services are generally non-refundable. Due to the nature of our Platform and Services, which provide immediate access to AI-powered tools and allocate consumable tokens upon purchase, we typically do not offer refunds.

This policy applies to all situations, including but not limited to:

• Unused or Partially Used Tokens: Tokens are consumed when you utilize the Platform's content generation features. We do not provide refunds for unused or partially used tokens, as access to the Platform and token allocation is granted immediately upon subscription.
• Early Subscription Cancellation: If you choose to cancel your subscription before the end of your billing period, you will retain access to the Platform and your allocated tokens until the end of that period. However, we do not offer refunds for the remaining portion of the subscription period.
• Lack of Usage or Inactivity: Refunds are not provided for periods of inactivity or non-use of the Platform and Services.
• User Dissatisfaction with AI-Generated Content: VERBXAI is an AI-powered tool designed to assist with content generation. While we strive for quality, AI-generated content may require review and editing by the user. Dissatisfaction with the generated content itself is not grounds for a refund, as we encourage users to utilize the free trial to assess the Platform's suitability for their needs.

We strongly encourage all users to utilize our free trial before committing to a paid subscription. The free trial provides a valuable opportunity to:

• Evaluate Platform Features: Explore the various content generation features and tools available within VERBXAI.
• Assess Content Quality: Generate sample content to evaluate the quality and relevance of AI output for your specific use cases.
• Understand Platform Functionality: Familiarize yourself with the Platform's interface, token system, and overall user experience.

The free trial includes 60 tokens valid for 7 days and does not require credit card details, allowing you to make an informed decision about subscribing.

Tokens are the currency within the VERBXAI Platform, enabling you to generate content. It's important to understand:

• Token Consumption: Tokens are deducted from your balance each time you use a content generation feature, as per the token allocation outlined in our Terms and Conditions.
• Token Validity: Tokens granted under any subscription plan are valid only for the duration of the respective billing period (monthly).
• No Token Rollover or Refunds: Unused tokens do roll over to the next billing period and are not eligible for refunds. Please plan your token usage accordingly within your subscription period.

Manual Subscription Renewal: VERBXAI subscriptions operate on a manual renewal basis. We do not offer automatic renewals, providing you with full control over your subscription. You will need to initiate a new payment to continue your subscription beyond the current period.

Billing Inquiries and Technical Support: While we do not offer refunds under the general policy, we are committed to providing excellent customer support. If you encounter technical issues, have questions about your billing, or require assistance with the Platform, please contact our support team at:

Email: sales@verbxai.com

We will do our best to address your concerns and ensure you have a positive experience with VERBXAI.

We are committed to fair and transparent business practices. If you have any concerns regarding your subscription or billing, we kindly request that you contact our support team at sales@verbxai.com first to attempt to resolve the issue directly.

Initiating a chargeback or dispute with your payment provider without first contacting us may result in:

• Account Suspension or Termination: Your VERBXAI account may be temporarily suspended or permanently terminated.
• Delays in Resolution: Chargeback processes can be lengthy and may hinder our ability to address your concerns efficiently.

We believe that direct communication is the most effective way to resolve any legitimate issues. We are committed to working with you to find a fair solution within the bounds of our Refund Policy and Terms and Conditions.

While our general policy is no refunds, we understand that exceptional circumstances may arise. In extremely rare cases, and at VERBXAI's sole discretion, we may consider a refund or alternative resolution if there are verifiable and significant issues directly attributable to VERBXAI, such as:

• Platform-Wide Service Outages: Prolonged and widespread outages of the VERBXAI Platform that prevent users from accessing and utilizing the Services for an extended period.
• Billing Errors: Verifiable errors in billing that are directly caused by VERBXAI and not due to user error or misunderstanding of subscription terms.

Any consideration of a refund under exceptional circumstances is on a case-by-case basis and requires thorough review and verification by VERBXAI. To request consideration under exceptional circumstances, please contact:

Email: sales@verbxai.com

VERBXAI reserves the right to modify this Refund Policy at any time. Any significant changes will be communicated via email or posted on our website.

Continued use of our Platform and Services after such notice will constitute acceptance of the updated policy.